"Question 1: Was the software specifically designed as an on-demand solution?

Many on-demand ECM vendors use standard, off-the-shelf ECM software designed for a single company. When providing on-demand services for many companies and customers, using this type of software is second best, because it limits security, functionality, scalability, data segregation and redundancy. It is best to choose on-demand ECM software that has the proper architecture to support the services it provides. “Hosted” or “ASP” solutions have been around for a long time. Companies essentially outsource the support and development of their application to an outside vendor. Most hosted and ASP models are single-tenant. Each customer (a single tenant) is accessing their own instance of the application. Vendors that use this type of software architecture have much more to manage, because they support, develop and fix bugs for each individual instance of the application. It is not cost-effective to build a highly redundant environment for each tenant; therefore, these solutions often limit scalability and redundancy...(continued)